Support after commissioning.
A station is only useful while it keeps producing data. We staff a service desk in Accra and stock common spares. Coverage hours and response times are agreed in writing for each site.
Survey, mechanical fit, ducting, electrical, network and commissioning by our field engineers.
Scheduled span-gas calibration and drift checks. Traceable certificates are supplied where the instrument and contract require them.
Preventive visits and spare-parts stocking in Accra, scoped in a maintenance agreement.
Operator courses for shift teams and environmental staff, agreed with you before the install.
Where the site allows secure access, our engineers can triage issues before a visit.
Phone, WhatsApp and email support from Accra during ordinary business hours. Extended cover is by agreement.
Response and on-site times are written into the contract we sign with you. Website copy is not an SLA.
Filters, sample lines, calibration gases and replacement modules held in Accra where the product line allows.
Have an existing deployment?
Ask us about support for CEMS and ambient stations already on site, including other manufacturers where we can source parts and know-how.
Talk to support